T & C'sLa Nena Barber Craft

Last updated: January 2026By accessing our website, booking an appointment, purchasing products,
or engaging with La Nena Barber Craft (“we”, “us”, “our”), you agree to the following Terms & Conditions.⸻1. Appointments & ServicesAll appointments are reserved by time, not by guaranteed outcome. Clients are responsible for arriving on time. Late arrivals may result in a shortened service.
If the remaining time does not allow the service to be completed to a professional standard, the appointment may be cancelled and charged in accordance with our Cancellation Policy.
We reserve the right to refuse or discontinue a service if it cannot be completed safely, professionally, or respectfully.⸻2. Cancellations, Late Arrivals & No-ShowsCancellations or reschedules made within 24 hours of the appointment may incur a 50% cancellation fee. No-shows may be charged 100% of the booking value. Fees may be charged to the card on file or required prior to future bookings being accepted.⸻3. Pricing & PaymentsPrices are subject to change without notice. Quoted prices are based on the service booked and may vary depending on hair condition, length, density, previous treatments, or technical complexity identified during the appointment. Payment is required on the day of service unless otherwise agreed. Deposits or prepayments may be required for selected services.⸻4. Service OutcomesResults vary depending on hair type, condition, history, and maintenance. Specific outcomes are not guaranteed. Any concerns must be raised during or immediately after the service. Refunds are not offered for change of mind.⸻5. Health, Safety & Client ConductClients must disclose all relevant medical conditions, allergies, sensitivities, medications, or previous chemical treatments. Abusive, aggressive, inappropriate, or unsafe behaviour will not be tolerated. We reserve the right to refuse service and future bookings where necessary.⸻6. Chemical Services – Consent & Risk DisclosureChemical services include, but are not limited to, colour, bleach, toners, perms, scalp treatments, and corrective work.By booking or receiving a chemical service at La Nena Barber Craft, you acknowledge and agree that chemical services involve inherent risks and unpredictable outcomes. Results cannot be guaranteed. Hair or scalp irritation, sensitivity, breakage, dryness, or unexpected results may occur despite professional care. Previous chemical treatments, home colour, medications, medical conditions, or sensitivities may affect outcomes. Hair integrity and scalp health take priority over desired aesthetic results. La Nena Barber Craft reserves the right to refuse, modify, or discontinue a chemical service if it may compromise hair or scalp health. You confirm that all relevant information has been disclosed prior to the service and consent to proceed.⸻7. Online Store – ProductsThese Terms apply to all online purchases made through La Nena Barber Craft.All orders are subject to availability. Payment must be made in full at checkout. Shipping timeframes are estimates only. We are not responsible for delays caused by postal services or third-party carriers. Change-of-mind refunds are not offered. Faulty products are handled in accordance with Australian Consumer Law. Returned products must be unused and in original condition where applicable.⸻8. Advertising, Promotions & OffersPromotions, discounts, advertisements, and offers are subject to availability and may be changed or withdrawn at any time. Discounts cannot be combined unless stated. Promotions have no cash value and are non-transferable. Advertising images and videos are for illustrative purposes only. Results shown in advertisements are not guaranteed. Misuse or abuse of promotions may result in refusal or cancellation of orders or services.⸻9. Photography & MarketingWe may take photographs or videos of services for marketing and promotional purposes. Consent may be verbal or written and may be withdrawn prior to publication. All content remains the property of La Nena Barber Craft unless otherwise agreed in writing.⸻10. PrivacyWe collect personal information including your name, contact details, booking history, payment details, and order information. This information is used to provide services and products, process bookings and payments, communicate with clients, and meet legal requirements. Personal information may be shared with trusted third parties such as booking platforms, payment processors, shipping providers, and professional advisers. We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.⸻11. LiabilityTo the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss. Nothing in these Terms excludes rights under Australian Consumer Law. Where liability cannot be excluded, our liability is limited to re-supplying the service or refunding the service cost.⸻12. Governing LawThese Terms are governed by the laws of Western Australia, Australia.